Privacy

We collect as little as we can get away with. This page explains what that is, who processes it on our behalf, and how to make us delete it.

What this covers

One policy, two places: this website, and The Void mobile app. Where something applies to only one of them, we say so.

What the website collects

• Email address when you ask for early access or send a message via the contact form. Asking for early access also creates an account for you, so the app can sign you in with a magic link the first time you open it.
• Contact message contents if you write to us.
• Marketing attribution: the utm_source, utm_medium, utm_campaign, utm_term, utm_content, referring URL, and landing path at the moment you signed up. These tell us which post or ad brought you here.
• Anonymous product analytics: page views, scroll depth, form-interaction events. We use PostHog with cookie tracking disabled by default.
• Advertising pixels from Meta, TikTok, and Google, only if you consent via the banner. These let us measure whether an ad worked.

What the app collects

• An account. The app creates an anonymous account the first time you open it — no email, no name, nothing you had to type. Adding an email address later is optional; it exists so you can get back in on a new phone.
• Your entries. The text you write, and the audio of the voice entries you record.
• Microphone audio, only while you are actually recording an entry. The app does not listen in the background.
• Transcripts of your voice entries.
• AI annotations: the short summary, the mood color, and the themes generated for each entry, plus the weekly review built from them.
• Entry metadata: timestamps, whether an entry was voice or text, and how long a recording was.

What happens to a voice entry

You hold the app open and talk. The recording is uploaded to our Supabase storage bucket, sent to OpenAI Whisper to be turned into text, and the transcript is sent to Anthropic Claude to produce the summary, color, and themes. All of it lands back in your private entries, which only your account can read. Nobody at The Void browses your entries, and we do not sell your data, ever.

What the app does not collect

No location, no contacts, no photo library, no advertising or tracking pixels inside the app. The microphone is used only while you are recording.

Why we collect it

To run the app: store your entries, transcribe them, annotate them, and build your weekly review. And to run the site: send you beta invitations and product updates, answer your messages, measure which channels work, and improve the marketing pages.

Who processes it on our behalf

These are our sub-processors. Each handles a narrow slice and only what is necessary to do their job.

• Supabase (United States): database, file storage, and authentication — your account, your entries, and your uploaded audio, plus early-access and contact records.
• Anthropic (United States): Claude, which produces entry summaries, mood colors, themes, and weekly reviews from your transcripts and text. Anthropic processes this on our instructions and, under its API terms, does not use it to train its models.
• OpenAI (United States): Whisper, which transcribes your voice recordings. OpenAI processes the audio on our instructions and, under its API terms, does not use it to train its models.
• Cloudflare (global): site hosting, request routing, DDoS and bot protection, and transactional email delivery (confirmations, replies). Cloudflare may process IP addresses to block abusive traffic.
• PostHog (United States / EU region): product analytics. Cookies disabled by default; identifies you only if you sign up.
• Featurebase (Estonia / European Union): the public feedback board at /feedback. It loads only after you click to open it, and you can post and vote without an account. Anything you post there is public.
• Meta, TikTok, Google: advertising attribution pixels on the website only, loaded only after you consent. They are never loaded inside the app.

Legal basis

For people in the EU/UK: storing your entries, transcribing them, annotating them, and building your weekly review is performance of our contract with you — it is the service. On the website we rely on consent for advertising pixels and for early-access signups, and on legitimate interest for essential analytics and security. Answering a contact message is the step necessary to respond to your request.

A journal entry can contain things the law treats as special-category data — health, beliefs, sex life. We process it only to give you the service you asked for, on the basis that you made it explicit by writing it down (Art. 9(2)(a)), and for nothing else.

How long we keep it

• Entries, audio, transcripts, and annotations: until you delete them or delete your account.
• Early-access and marketing emails: 24 months from your last interaction, or until you unsubscribe or ask us to delete them.
• Contact messages: 24 months, or until you ask us to delete.
• Analytics events: 12 months.

Deleting your account

In the app: Settings → Delete account. Your account is scheduled for permanent deletion; signing back in within 30 days cancels it, and after 30 days your entries and stored audio are removed for good. Encrypted backups purge on their normal rotation within a further 30 days. If you only ever asked for early access and never opened the app, email privacy@thevoid.you from that address instead. Full detail on the account deletion page.

Your rights

You can ask us to access, correct, export, or delete your personal data — entries included — and to withdraw consent at any time. Email privacy@thevoid.you and we will respond within 30 days. Marketing email has an unsubscribe link at the bottom of every send; unsubscribing does not touch your account or your entries.

One catch worth knowing: if your account is anonymous — no email ever added — we have no way to match you to a request sent by email. Use the delete option inside the app instead.

Cookies

The site sets a small first-party cookie to remember your consent choice. No advertising or analytics cookies are set until you accept the consent banner. The app does not use cookies.

Children

The Void is not directed to children under 13 (or under 16 in the EU/UK). We do not knowingly collect their data.

Changes

If this changes materially, we will update the date at the top and tell you before the change takes effect — by email if we have an address for you, and in the app if we do not.

Questions? Say something to the void.